Billing & accountA 72-hour, no-questions refund on your first purchase is there so that trying the service is not a gamble — but because provisioning happens the moment payment clears, the guarantee comes with a few limits that keep it from being used as free hosting.
Why the guarantee has limits
A server plan reserves real memory and CPU on real hardware the instant an invoice is paid, whether or not the buyer ever logs in. A no-questions window gives anyone who bought the wrong plan, or simply changed their mind, a clean way out; limiting it to the first purchase and to once per client is what stops it from becoming a way to rent hardware at no cost, over and over.
What qualifies and what does not
| Situation | Refund eligible? |
|---|---|
| Requested within 72 hours of your first purchase | Yes — no reason needed |
| A second refund, on the same or another account | No — the guarantee is once per client |
| A renewal, an upgrade or a later purchase | No — only the first purchase is covered |
| A service suspended for breaking the Terms or the AUP | No — even inside the 72 hours |
| Requested after the first 72 hours | No — all sales are final past that window; outages are compensated under the SLA |
Where the money goes
The refund is sent only to the PayPal account the original payment came from. It cannot be redirected to another PayPal account, a card or a different person, so the money can only go back to whoever paid.
A refund ends the service the same way non-payment does — the container and its data go with it. Whatever you built stays yours only in the copy you took of it yourself.
About this guide: An original guide from the EnduranceNodes team, written for the servers we host. If a step no longer matches what you see, tell us and we will update it.