Billing & accountSupport isn't only for when the node goes down. We help with small, specific problems on your server too; what we don't do is build or tune a whole server setup for you. Knowing where that line sits makes a ticket land in the right place the first time.
Where the line sits
We keep the hardware, power, network, DDoS protection and the panel running, and those are always on us. On top of that, we're happy to help with small things: a plugin that won't start, a setting you can't find, an error message you don't understand. Complex or dedicated configurations are the part we don't do: picking, tuning and configuring dozens of plugins, building a network of servers or writing custom code for you.
Where a given problem belongs
| Problem | Who helps |
|---|---|
| The node or network is down | Support — this is infrastructure |
| The panel will not load at all | Support — the panel is ours |
| A plugin throws an error on startup | Ask us — we'll help you read the error and point you to the fix |
| You can't find where a setting lives | Ask us — small questions like this are fine |
| A player is griefing your world | You — in-game moderation is server administration |
| You want a full setup done for you — plugins picked, tuned and configured | Not something we do: that is a complex, dedicated configuration |
«The node seems slow for everyone» is something we can check right away. For a plugin problem, send the exact error and the log lines around it: with that, a small question usually gets answered in one reply.
About this guide: An original guide from the EnduranceNodes team, written for the servers we host. If a step no longer matches what you see, tell us and we will update it.