Most connection drops that get reported as outages are not outages at all — they are automated systems doing exactly what they are supposed to do, and finishing on their own well within the time it takes to write a ticket about them.
Why it happens
A brief connection gap has two ordinary, self-resolving causes far more often than it has an actual node failure: automated DDoS mitigation reacting to a traffic spike and clearing itself once the spike passes, or a scheduled restart completing its normal startup sequence. Both look identical to a player as a dropped connection, and both are typically over well inside five minutes with no action needed from anyone.
What five minutes actually buys
| If you wait | If you do not |
|---|---|
| Mitigation or a scheduled restart finishes on its own, connection returns | A ticket opens for something already resolving itself |
| Monitoring has already flagged a genuine outage on the status page, if there is one | Support spends a cycle confirming what monitoring already confirmed |
Verified infrastructure problems get posted there as soon as monitoring confirms them, which is usually faster than a ticket would be answered anyway.